Frequently Asked Questions

FinXclusive is a smart finance and business management platform designed for individuals, freelancers, and small businesses across Africa. It helps you manage your finances, track sales, handle inventory, and run your business operations all in one place.

You can sign up directly via our website or mobile app using your email or phone number. Simply click "Sign In" or "Get Started" and follow the registration process. Verification is quick and secure.

Yes, FinXclusive has a free Starter Plan with basic tools perfect for individuals and freelancers. You can upgrade anytime to Pro or Enterprise plans for advanced features.

FinXclusive is available on iOS, Android, and web browsers. Your data syncs automatically across all devices, so you can access your information anywhere, anytime.

Go to Settings → Billing, then click "Update Payment Method" to add or modify your payment information. We accept credit cards, debit cards, bank transfers, and mobile money payments.

You can cancel your subscription at any time from Settings → Billing → Subscription. Cancellation takes effect at the end of your current billing period, and you'll retain access until then.

We accept credit cards, debit cards, bank transfers, and mobile money payments for subscriptions and transactions. All payments are processed securely through our payment partners.

Use the Dashboard to view your sales and expenses. You can add transactions manually, import them from bank statements, or connect your bank account for automatic tracking.

Yes, FinXclusive works offline and automatically syncs your data when you reconnect to the internet. This ensures you can manage your finances anywhere, even without connectivity.

Navigate to Inventory in the main menu, then click "Add Product" to start tracking your stock. You can set low stock alerts, track sales, and manage restocks all from one place.

Visit the "Become an Agent" page and fill out the application form. Our team will review your application and get back to you within 2-3 business days.

Commissions are calculated based on your referrals and their subscription tiers. Check your dashboard for detailed commission breakdowns and payment schedules.

Your agent dashboard provides real-time tracking of all referrals, commissions earned, and payout history. You can view detailed reports and analytics.

Yes, we use bank-grade encryption and follow industry best practices to protect your data. Your information is stored securely and never shared without your consent.

Go to Settings → Security, then enable Two-Factor Authentication. You'll be guided through the setup process using an authenticator app or SMS.

Upon account deletion, all your personal data is permanently removed within 30 days, in accordance with data protection regulations. You can export your data before deletion.

Try closing and reopening the app, clearing the cache, or updating to the latest version. If issues persist, contact our support team at support@finxclusive.com.

Click on "Forgot Password" on the login page, enter your email address, and follow the instructions sent to your inbox to reset your password securely.

Check your internet connection first. If connected, try manually refreshing the app or logging out and back in. If the problem persists, contact support.

Free plan includes basic features. Pro adds advanced analytics, priority support, and more storage. Enterprise offers custom features, dedicated support, and team collaboration tools.

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately for upgrades, and at the end of your billing period for downgrades.

You can reach us via email at support@finxclusive.com, phone at +234 802 345 6789, or through our support page at /support. We typically respond within 24 hours.

Yes, we provide onboarding guides, video tutorials, and live training sessions. Contact support to schedule a personalized training session for you or your team.