Privacy Policy
Last updated: November 9, 2025
Introduction
At FinXclusive, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
By using FinXclusive, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
We collect information that you provide directly to us, including:
- Personal identification information (name, email address, phone number)
- Financial information (bank account details, transaction history)
- Business information (company name, business type, tax identification)
- Account credentials (username, password)
- Documentation (KYC documents, identification proofs)
We also automatically collect certain information when you use our services, including device information, IP address, browser type, and usage patterns.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and manage your account
- Send you important updates and notifications
- Respond to your inquiries and provide customer support
- Detect and prevent fraud, abuse, and security threats
- Comply with legal obligations and regulatory requirements
- Analyze usage patterns to enhance user experience
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.
Third-Party Services
We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our services are used.
These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party payment processors to handle financial transactions. These processors are subject to their own privacy policies and terms of service.
User Rights
You have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete personal information
- Request deletion of your personal data (right to be forgotten)
- Object to processing of your personal data
- Request restriction of processing your personal data
- Data portability - receive your data in a structured format
- Withdraw consent at any time where processing is based on consent
To exercise these rights, please contact us using the contact information provided below.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: privacy@netgrawl.com
Address: Netgrawl Limited, C11 GHHE, FHA, Lugbe District, Abuja, Nigeria
Phone: +234 905 708 9676
We will respond to your inquiry within 30 days of receipt.